Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and Practical LLC, doing business as StoutStack (“StoutStack,” “we,” “us,” or “our”), governing your use of the StoutStack website builder and content management service and stoutstack.com (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business. You must be at least 18 years old and able to form a binding contract.

2. The Service

StoutStack lets you build, host, and manage one or more websites — pages, posts, media, forms, and custom content — through a visual admin, without writing code. The features available to you depend on the plan you choose, and we may add, change, or remove features over time.

3. Your account

You must provide accurate information when you register and keep it current. You are responsible for keeping your password secure, for all activity that occurs under your account, and for any users you invite to it. Notify us promptly at support@stoutstack.com if you suspect unauthorized use.

4. Free trial

New accounts may start with a 7-day free trial. A valid payment method is required to begin the trial. If you do not cancel before the trial ends, it automatically converts to a paid subscription and your payment method is charged for the plan you selected. You may cancel at any time during the trial from your billing settings, and you will not be charged.

5. Plans, billing, and renewal

Paid subscriptions are offered on monthly or annual billing cycles. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method the applicable fees, plus any taxes, at the start of each billing cycle. Subscriptions renew automatically for successive cycles until cancelled.

Fees are stated on our pricing page and exclude taxes unless noted. We may change our prices; if we do, we will give you advance notice, and the change takes effect on your next renewal. If a charge fails, we may retry it and may suspend the Service until payment succeeds.

6. Refunds and money-back guarantee

We offer a 14-day money-back guarantee on your first payment for a paid subscription. If you request a refund within 14 days of that first charge, we will refund it in full. To request a refund, email support@stoutstack.com from your account email.

Outside of that 14-day window, payments are non-refundable, and we do not provide prorated refunds for partial billing periods or unused time. This does not limit any rights you may have under applicable law.

7. Cancellation

You can cancel your subscription at any time from your billing settings (which take you to our Stripe billing portal). When you cancel, your subscription remains active through the end of the billing period you have already paid for; at the end of that period your site is taken offline, but we retain your account data so you can resubscribe and reactivate later. If you want your data permanently deleted, request deletion from your billing settings or by emailing privacy@stoutstack.com — we will purge everything within 7 days.

8. Your content

You retain all ownership of the content you create, upload, or publish through the Service (“Your Content”). We do not claim ownership of it.

You grant StoutStack a worldwide, non-exclusive, royalty-free license to host, store, copy, display, transmit, and process Your Content solely to operate and provide the Service to you — for example, to serve your website to its visitors and to make backups. This license ends when Your Content is deleted from the Service, except for backups still within their normal retention cycle.

You are responsible for Your Content and represent that you have all rights necessary to use it and that it does not infringe anyone’s rights or violate any law.

9. Acceptable use

You agree not to use the Service to create, store, or distribute content, or to engage in conduct, that:

• Is illegal, fraudulent, infringing, defamatory, or violates the rights of others;
• Contains malware, or is used for phishing, spam, or other deceptive or harmful activity;
• Harasses, threatens, or exploits others, or contains content harmful to minors;
• Attempts to gain unauthorized access to, disrupt, overload, or reverse-engineer the Service or its infrastructure;
• Resells or sublicenses the Service except as expressly permitted, or places an unreasonable load on shared infrastructure.

We may investigate suspected violations and may remove content or suspend accounts that breach this section.

10. Your websites and their visitors

You are responsible for the websites you build and operate on the Service and for your relationship with their visitors. Where your sites collect personal information from visitors, you are the data controller for that information.

You agree to post your own privacy policy, obtain any required consents, and comply with all laws that apply to your sites, including email and marketing laws such as CAN-SPAM for any newsletters you send.

11. Custom domains

You may connect your own domain to a site on the Service. You represent that you own or are authorized to use any domain you connect. Domain registration and DNS configuration are your responsibility; SSL certificates are provisioned through our infrastructure providers. We are not responsible for issues arising from your domain registrar or DNS settings.

12. Intellectual property

The Service — including its software, design, templates, blocks, trademarks, and the StoutStack name and logo — is owned by Practical LLC and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership to you.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

13. Third-party services

The Service may integrate with, or let you embed, third-party services — such as payment, analytics, fonts, maps, or media providers. Your use of those services is governed by their own terms and policies, and we are not responsible for them.

14. Service availability

We work to keep the Service available and aim for 99.9% monthly uptime on our shared infrastructure, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and will give advance notice of significant scheduled maintenance where practical. Features labeled beta or experimental are provided without any availability commitment.

15. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, use the Service in a way that risks harm to StoutStack or others, or where required by law. Where reasonable, we will give you notice and an opportunity to resolve the issue.

On termination, your right to use the Service ends. If we terminate your account for breach, we will give you a reasonable opportunity to export or migrate Your Content where practical, then delete it. If you cancel voluntarily, we retain your data so you can return; you may request permanent deletion at any time via your billing settings or by emailing privacy@stoutstack.com, and we will purge everything within 7 days of that request, except where longer retention is required by law. Sections of these Terms that by their nature should survive termination — including content ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.

16. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that it will meet your requirements. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17. Limitation of liability

To the maximum extent permitted by law, StoutStack and Practical LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, even if we have been advised of the possibility of such damages.

Our total liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of the total fees you paid us in the 12 months before the event giving rise to the claim, or US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

You agree to indemnify and hold harmless Practical LLC and StoutStack, and our officers, employees, and agents, from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your websites, your use of the Service, or your violation of these Terms or of any law or third-party rights.

19. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or through the Service. Changes take effect when posted, and your continued use of the Service after that means you accept the revised Terms.

20. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service that is not resolved informally will be brought exclusively in the state or federal courts located in South Carolina, and you consent to the personal jurisdiction of those courts.

Before filing a claim, you agree to first contact us at legal@stoutstack.com and attempt to resolve the dispute informally for at least 30 days.

21. General

These Terms, together with our Privacy Policy, are the entire agreement between you and StoutStack regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to your account email; notices to us should go to legal@stoutstack.com.

22. Contact us

Questions about these Terms? Email us at legal@stoutstack.com and we will point you in the right direction.